♦ Rattan: What is your rattan warranty? What colors are available?
Our rattan has an average warranty of 3-5 years. We supply several hundred colors of rattan for
customers to choose from. If you want a special color, please kindly let us know. And we can offer
Viro, Rehau, Rino rattan if you need. You can also choose either simple or complex weaving
patterns for your furniture. As different weaving takes different time, the final prices will differ.
♦ Can you give more details of your cushions and pillows?
The fabrics we use for cushions and pillows generally have a warranty of 2-3 years, but we can
also offer BRAND fabrics, which can last for 5 to 8 years and even longer. Our cushion and
pillow cover is a two-layer structure--a removable outer cover with zipper and an inner nonwoven
fabric cover. Foam for the pillow is polyester fiber fill. You can decide to buy the cushions (and/or
pillows) or not. We will provide two prices for your reference.
♦ What foam do you offer?
We offer different foams as requested by our clients. Ordinary foams have good shape keeping and
resilience but poor water permeability. On the contrary, fiber cotton has good water permeability
but poor shape keeping and resilience. Quick dry foam has good water permeability and resilience,
but its price is higher. Foam in our quotes, if not specified, is ordinary foam.
♦ What is your lead time on rattan furniture? Can you provide samples?
For pre-production sample making, our lead time is 15-30 days upon receipt of deposit. For mass
production, our average lead time is 30-45 days. As the lead time varies with a lot of factors, please
contact our customer service center to /confirm/i. We provide samples. As samples generally are small
orders, we will demand extra charges for sample making. However, we will return the extra charges
to the buyers if they place an order after receiving the samples.
♦ What is your MOQ, Delivery Period/Mode and Payment Terms?
Our MOQ is generally one 40'HQ container. If you don't need so many pieces of one item, you can mix
2 or at most 3 items in one 40'HQ container. If the item is stackable (for example, chairs), we can
accept an MOQ of one 20' container. For delivery mode, we accept FOB and EXW. For payment terms,
we accept T/T, L/C and cash, with 30% T/T before production and balance before shipment.